Shipping Policy

Thank you for visiting and shopping at The Vinyl Collective. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 7 business days. We will contact you if, for some reason, there are any delays.

However, some orders may ship within as few as 7 Days and some may take up to 21 Days.

3. Shipment Locations

3.1. Domestic Only

The Vinyl Collective does not ship internationally at this time. We ship domestic only – anywhere in Australia.

3.2. Shipping Restrictions

Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.

4. Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

(a) Express Shipping

The order will arrive within 7 business days. Express Shipping costs $14.95.

(b) Standard Shipping

The order will arrive within 14 business days. Standard Shipping costs $9.95.

(c) Please note:

(i) Business day means Monday to Friday, except holidays.

(ii) Orders are not shipped or delivered on weekends or holidays.

(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

(iv) Products may be delivered in separate shipments.

(v) We will not be responsible for wrong shipping address if you provide incorrect information.

(vi) In-store pickup dates vary based on product availability.

5. Tracking Options

The Vinyl Collective aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive confirmation that your package has been sent.

5.1. Domestic Only

All orders delivered via Express will automatically have tracking.

*Please Note – Once Australia post has received your parcel, I no longer have control over its movements. Should you have any queries please contact Australia Post.

6. Damages

If there is any damage to the packaging on delivery, contact us immediately at create@thevinylcollective.com.au.

7. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. The Vinyl Collective politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at create@thevinylcollective.com.au to report missing or lost packages.

8. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page,https://www.thevinylcollective.com.au/faq/, or contact us at create@thevinylcollective.com.au.